Logistic Handling – Connexus
Connexus · Services

Logistic
Handling

End-to-end logistics management — returns processing, real-time inventory control, and issue resolution — so your operations run without friction and your customers stay happy.

98%
On-time delivery rate
24h
Avg. returns resolution
99.9%
Inventory accuracy
Connexus · Logistics Dashboard
Live
Orders Today
1,284
+12%
In Transit
342
On Track
Returns
18
-3 pending
Stock Alerts
4
Low stock
Order IDCourierETAStatus
#CNX-8821TraxToday 3pmDelivered
#CNX-8820LeopardsToday 5pmIn Transit
#CNX-8819TCSTomorrowDispatched
#CNX-8815BlueExReturnedReturn
Inventory Levels
SKU-001
82%
SKU-002
67%
SKU-003
14%
SKU-004
55%
Returns Queue
Inspecting
6
Restocked
4
Refunded
8
Disposed
2
Returns Management Inventory Control Order Tracking Courier Integration Warehouse Management Real-time Stock Alerts Dispute Resolution Last-mile Delivery Refund Processing Multi-courier API Returns Management Inventory Control Order Tracking Courier Integration Warehouse Management Real-time Stock Alerts Dispute Resolution Last-mile Delivery Refund Processing Multi-courier API

Returns. Inventory.
Issues. Solved.

We take the three biggest operational headaches in ecommerce and logistics and turn them into seamless, automated, trackable processes.

Pillar 01

Returns Management

A frustrating returns process loses customers forever. We build and manage a seamless returns system — from customer initiation to final resolution — that protects your margins and keeps buyers loyal.

Automated return portal with tracking
Condition inspection & grading workflow
Restock, refund, or dispose decision logic
Courier pickup scheduling & labelling
Refund processing integration (JazzCash, Stripe)
Returns analytics & trend reporting
Pillar 02

Inventory Management

Stock that runs out costs you sales. Stock that sits too long costs you cash. We implement real-time inventory systems with smart reorder triggers, multi-location sync, and full SKU-level visibility.

Real-time multi-location stock tracking
Automated low-stock & reorder alerts
Shopify, WooCommerce, ERP integration
SKU-level reporting & movement history
Batch & serial number tracking
Demand forecasting & dead-stock reports
Pillar 03

Logistics Issue Resolution

Lost parcels, wrong deliveries, courier delays, and damaged goods are inevitable. We provide dedicated operational support to investigate, escalate, and resolve every logistics issue before it becomes a complaint.

Dedicated courier liaison team
Lost & damaged shipment claims handling
Real-time order status investigation
Customer complaint escalation protocol
SLA tracking for all courier partners
Weekly logistics performance reports

Operational Excellence.
From Day One.

98%
On-time Delivery Rate
Across all courier partners managed through our system
60%
Returns Resolution Faster
Compared to manual returns processes without a system
99.9%
Inventory Accuracy
Real-time sync eliminates overselling and phantom stock
45%
Fewer Customer Complaints
Proactive issue tracking and resolution before escalation

We Plug Into
Your Operations.

01

Operations Audit

We map your current logistics flow — couriers, warehouses, platforms, and pain points — before recommending any change or integration.

02

System Integration

We connect your ecommerce platform, courier APIs, and warehouse management tools into a unified dashboard with real-time visibility.

03

Process Design

SOPs for returns, inventory management, and issue escalation — documented, automated where possible, and trained with your team.

04

Ongoing Management

Daily monitoring, weekly reporting, and dedicated operational support — we handle logistics so you can focus on growing your business.

Courier & Platform Integrations
TRAX
Trax
LEO
Leopards
TCS
TCS
BEX
BlueEx
M&P
M&P
DHL
DHL
SHPY
Shopify
WOO
WooCommerce
ZHO
Zoho Inv.
All integrations are handled via API — no manual data entry, no spreadsheet chaos. Your orders, inventory, and returns sync automatically across every platform.

Logistics We've
Transformed.

Fashion Ecommerce

Built an automated returns portal for a Karachi-based fashion brand — reducing return processing time from 5 days to under 24 hours with full restocking automation.

78% faster returns processing

Electronics Retail

Integrated real-time inventory across 3 warehouses and Shopify — eliminating overselling, synchronising stock levels, and reducing customer complaints by 50%.

Zero overselling incidents post-integration

Health & Beauty D2C

Implemented courier SLA tracking and automated dispute management — recovering 90% of lost shipment costs through proactive claims with Trax and Leopards.

90% of courier claims successfully recovered

Home & Furniture

Managed high-value shipment logistics end-to-end — building damage reporting workflows and insurance claim processes that protected revenue on every large-order delivery.

₨2.4M in damage claims recovered

Grocery & FMCG

Set up expiry-date-aware inventory management and automated reorder triggers — preventing stockouts on fast-moving lines and eliminating expired stock losses.

35% reduction in stock wastage

Multi-brand Marketplace

Centralised logistics operations for a marketplace with 40+ sellers — unified tracking, returns routing, and inventory dashboards visible to both the marketplace and individual vendors.

40 sellers. One logistics system.

Tired of Logistics
Costing You Customers?

Tell us about your current setup and we'll identify the biggest operational issues within your logistics chain — and show you exactly how to fix them.